Refund policy
Refund Policy for Royal Radiance Elixir Serum
Thank you for choosing Isabelle Royal. We strive to ensure your complete satisfaction with our products. If you need to return an item, please review our policy below.
Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
- It must be in the same condition that you received it: unopened, unused, and in its original packaging.
- A receipt or proof of purchase is required.
Note: If the lamination on any of the products is open or torn, the product is not eligible for return.
How to Initiate a Return
To start a return, please contact us at info@isabelleroyal.com. If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, you can always reach us at info@isabelleroyal.com.
Damages and Issues
Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately at info@isabelleroyal.com so we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you receive what you want is to return the item you have. Once your return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded to your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.
Contact Us
For more information about our refund policy, privacy practices, or if you have any questions or complaints, please contact us:
- Email: info@isabelleroyal.com
- WhatsApp: +961 81 520 954
Thank you for your understanding and cooperation.
Sincerely,
The Isabelle Royal Team